Policy

Shipping & Returns

Clear delivery and return terms so customers can shop with confidence.

Shipping Coverage

We deliver across Pakistan through trusted courier partners. Some remote regions may require additional transit time.

Orders are usually processed in 24-48 hours. Standard delivery is typically 2-4 working days for major cities and 4-7 working days for outer areas.

Shipping charges are calculated at checkout based on delivery zone and order value. Promotional free shipping campaigns may apply to selected orders.

Once dispatched, tracking information is shared through email or SMS. Customers can also review status from their account order history.

Eligible items can be requested for return or exchange within 7 days from delivery, unless the product is marked final sale.

Items must be unused, unwashed, and returned with original tags and packaging. Products failing inspection can be declined.

Approved refunds are processed according to payment method and internal verification. Processing timelines vary by bank or wallet provider.

Report within 48 hours with order details and clear images. Our support team will verify and provide replacement or refund assistance.