Legal

1. Information We Collect

We may collect and process:

• Identity details (name, username, gender if provided)
• Contact details (email, phone number, shipping/billing address)
• Order and transaction records
• Customer support messages and complaint history
• Technical data (IP address, browser type, device, cookies)

2. Why We Use Your Data

We use personal data to:

• Process, ship, and deliver orders
• Issue refunds/exchanges and provide after-sales support
• Detect fraud and protect platform security
• Comply with legal, tax, and accounting obligations
• Send promotions where you have opted in

3. Legal & Regulatory Basis in Pakistan

We operate in line with applicable Pakistani law, including e-commerce, electronic transactions, cybersecurity, and consumer protection requirements, such as:

• Electronic Transactions Ordinance, 2002
• Prevention of Electronic Crimes Act, 2016 (PECA)
• Payment-related rules under SBP-regulated frameworks
• Applicable provincial consumer protection laws

If and when a comprehensive federal personal data protection law is enacted in Pakistan, this policy will be updated accordingly.

4. Sharing of Data

We may share limited personal data with:

• Courier and logistics partners
• Payment processors and banking partners
• IT, analytics, and fraud-prevention service providers
• Regulators, law enforcement, or courts where legally required

We do not sell your personal data to third parties.

5. Payments & Security

Card and wallet transactions are handled through secured payment gateways. We do not intentionally store full card details in plain text on our systems.

We apply reasonable technical and organizational safeguards to reduce unauthorized access, misuse, alteration, or disclosure of personal data.

6. Data Retention

We retain data only as long as necessary for order fulfillment, customer support, legal compliance, dispute handling, and tax/accounting record-keeping under applicable laws.

7. Your Rights

You may request, subject to applicable law:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of data where retention is no longer required
• Opt-out from promotional communications

You can submit requests through support@aabroowear.com. We may verify your identity before processing requests.

8. Cookies

We use cookies and similar technologies to keep sessions active, improve performance, analyze traffic, and personalize user experience.

9. Children

Our website is not intended for children without parent/guardian supervision. If you believe a minor submitted personal data, please contact us for review and removal where applicable.

10. Contact

For privacy concerns, legal notices, or data requests, contact: support@aabroowear.com.